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If you received an item that you are unhappy with please contact our store by phone or email to arrange a replacement or exchange.

All items returned must be returned with the packaging in the originalcondition or may not be accepted (unless faulty).

Faulty goods will be dealt with as per the manufacturer’s warranty.

We recommend sending returns via registered post as we do not accept responsibility for lost items. If you would prefer to return your purchase to our store, please bring a copy of your order invoice and ensure all items are in an original, un-worn condition with tags.

Refunds on full price items must be made within 21 days of date of purchase.

Sale items can only be refunded in cases where the product is faulty or the incorrect item is received.

Returns made instore will be processed via original form of payment. The exception will be if you have paid with PayPal. If you used PayPal, you will be refunded in the form of a Bike Hub Gift Voucher for the equivalent value.